Frequently Asked Questions
Everything you need to know about shopping with Fishpools.
What are your delivery options and lead times?
We offer various delivery services including our White Glove room-of-choice delivery for furniture. Lead times vary by product: in-stock items typically ship within 5-10 working days, while custom-made sofas or wardrobes may take 8-12 weeks.
Can I request fabric samples before purchasing a sofa?
Yes, we highly recommend ordering free fabric swatches to ensure the color and texture match your home decor. You can request these directly on the product page or by contacting our customer service team.
What is your return policy for furniture?
You can return standard stock items within 14 days of delivery, provided they are in their original condition. Please note that bespoke or 'made-to-order' items cannot be returned unless they are faulty.
Do you offer furniture assembly services?
Many of our larger furniture pieces include professional assembly as part of our premium delivery service. Check the 'Delivery & Returns' tab on the specific product page to see if assembly is included for that item.
Do you provide any warranties on your products?
All our furniture comes with a minimum 12-month manufacturer's guarantee. Many of our sofa ranges and mattresses carry extended structural warranties of up to 10 years for extra peace of mind.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible interest-free credit options through our financing partners for qualifying purchases.