Returns & Exchanges

At Fishpools, we want you to be delighted with your furniture and home accessories; if you are not entirely satisfied, we offer a straightforward returns process within 14 days of delivery.

Return Process

• 1.
  Notify Our Team

  Contact our customer service department via email or phone within 14 days of receiving your order to initiate a return request.

• 2.
  Prepare the Item

  Ensure the product is unused, in its original condition, and securely repacked in its original packaging to prevent damage during transit.

• 3.
  Arrange Collection

  For large furniture items, we will coordinate a professional collection service, while smaller accessories can be returned via our approved courier partners.

• 4.
  Quality Inspection & Refund

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 10 working days.